Effective Date: August 1, 2026

Last Updated: September 14, 2026

At Smahchills Nigeria LTD, we want every customer to be satisfied. Because we sell drinks and perishable foods, refund and return rules protect quality, hygiene, and fairness.

1. Scope: website orders vs partner supermarket

• Website orders (Delivery or In-Store Pickup paid on smahchills.com): this Refund Policy applies.
• Partner supermarket purchases (paid at a retailer’s till): there is no website payment to refund. Speak to the supermarket about the purchase. You may still contact us about product quality feedback.

2. General policy

Returns are generally not accepted once a website order has been delivered or collected, except in the situations below.

3. When refunds, replacements, or returns may apply

For paid website orders, you may be eligible if:

• You received the wrong item
• Your order was damaged on arrival
• The product was expired at the time of delivery or hub handover
• Your order was missing one or more items
• The product was defective or unfit for consumption
• Your order was not delivered or made available for hub pickup after successful payment and confirmed dispatch/preparation
• You were charged in error because of a payment or order processing issue

4. When refunds will not apply

• Change of mind after delivery or hub pickup
• The product was opened, used, or partially consumed (except where the reported issue is damage, expiry, or defect at receipt)
• The order was delivered or handed over correctly and accepted by you or someone you authorized
• You provided an incorrect address or unreachable phone number
• You missed your selected delivery or pickup slot and we could not complete fulfilment for that reason
• Delay caused by customer unavailability, traffic, bad weather, courier constraints, or events outside our control
• The issue was not reported within the required time
• Partner supermarket purchases (no website payment)

5. Reporting an issue

Contact us as soon as possible after delivery or hub pickup, preferably within 24 hours. Include your name, order number, a short explanation, and clear photos or videos of the issue.

Phone / WhatsApp: 08106398266
Email: smahchills@gmail.com

6. How we handle claims

After review we may replace the item, offer a full or partial refund, issue store credit, or ask for the item to be returned for inspection where necessary.

7. Return conditions

If we approve a return, the product must be unused and unopened where applicable, in original packaging, and in the condition delivered (except for the reported damage, expiry, or defect). We may refuse returns that do not meet these conditions.

8. Refund method and timing

Approved refunds use the original payment method where possible. They may take several business days depending on the payment provider and your bank.

9. Delivery fee

Delivery fees are generally non-refundable unless the refund is due to our error (for example wrong product sent, or confirmed non-delivery after payment through no fault of yours).

10. Contact us

Smahchills Nigeria LTD
Lane 9 Ifesowapo Street, Oke Ureje, Ado Ekiti, Ekiti State
Phone: 08106398266
Email: smahchills@gmail.com
Social: @smahchills (Instagram, Facebook, TikTok)