Effective Date: August 1, 2026

Last Updated: September 14, 2026

Smahchills Nigeria LTD (“Smahchills”, “we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights when you visit our website, place a website order for our drinks and Greek yoghurt, use checkout fulfilment options, or contact us.

By using our website or placing a website order, you consent to the practices described here.

1. Information we collect

Information you provide directly

When you place a website order, create an account, use checkout, fill a contact form, subscribe to updates, or message us, we may collect:

• Full name
• Email address
• Phone number
• Delivery or pickup details (address, city, state, and any instructions)
• Preferred delivery or pickup date and time slot (where you select one)
• Order details and fulfilment choice (Delivery, In-Store Pickup, or Partner Supermarket store-finder use)
• Payment information (processed by our payment provider; we do not store full card details)
• Other information you voluntarily share

If you only use the Partner Supermarket store finder, we may process the location details you enter on checkout to show nearby stockists. Paying at a supermarket is handled by that retailer, not by our website checkout.

Information collected automatically

• IP address
• Browser type and version
• Device type
• Pages visited, time on pages, and browsing patterns
• Referring website or source

Information from service providers

We use third-party tools to run the store, process payments, schedule and dispatch website orders, arrange courier delivery where needed, host the site, and understand traffic. Those tools may process data needed to complete checkout and fulfilment.

2. How we use your information

• Processing and fulfilling website orders (delivery or hub pickup)
• Showing partner supermarket options near a location you enter (store finder)
• Communicating about order status, schedule, and delivery or pickup updates
• Customer support
• Improving products, website, and services
• Marketing messages only where you have opted in or law allows
• Operating the online store and understanding traffic
• Legal and accounting compliance

3. Payment processing

Website payments are processed securely through providers shown at checkout (including Paystack and bank-transfer confirmation flows where enabled). We do not store your full card details on our servers.

4. How we share your information

We do not sell your personal information. We may share data with:

• Delivery, courier, and dispatch partners: name, phone, address, and schedule details needed to deliver or prepare a website order
• Payment processors: to take and confirm payment
• Website, hosting, and store platforms: to operate the site and checkout
• Analytics and advertising platforms: where used, to understand traffic and support marketing

We may also disclose information if required by law or to protect Smahchills, our customers, or the public.

Partner supermarket retailers process their own in-store payments and do not receive your website payment card data from us through the store-finder path.

5. Cookies and tracking

We use cookies and similar technologies for cart and checkout, preferences, analytics, and (where used) advertising. You can control cookies in your browser; disabling some cookies may affect checkout.

6. Data security

We take reasonable steps to protect personal information, including secure payment processing and limited staff access. No online transmission is perfectly secure.

7. Data retention

We keep personal information only as long as needed for the purposes in this policy, or as required by law. Order and payment records are kept for a reasonable period for legal and accounting reasons.

8. Your rights

Depending on applicable law, you may request access, correction, deletion (subject to legal limits), withdrawal of consent for certain uses, and opt-out of marketing. Contact us using the details below.

9. Third-party links

Our site may link to maps, payment pages, social platforms, or other external sites. Their privacy practices are their own.

10. Children’s privacy

Our products and services are not directed at children under 13. We do not knowingly collect their personal data.

11. Changes

We may update this policy. Updates are posted on this page with a revised date.

12. Contact us

Smahchills Nigeria LTD
Lane 9 Ifesowapo Street, Oke Ureje, Ado Ekiti, Ekiti State
Email: smahchills@gmail.com
Phone: 08106398266
Social: @smahchills (Instagram, Facebook, TikTok)