Delivery Policy

Delivery Policy

Effective Date: September 14, 2026

Last Updated: September 14, 2026

At Smahchills Nigeria LTD, we prepare and fulfil drinks and Greek yoghurt fresh and chilled. This Delivery Policy explains how website orders, hub pickup, partner supermarket availability, scheduling, fees, and timelines work.

1. Ordering and operating hours

Website orders can be placed during our operating hours: Monday to Friday, 9:00 AM – 5:00 PM, and Saturday, 10:00 AM – 5:00 PM (WAT). We are closed on Sundays. Orders placed during operating hours are prepared and dispatched according to the fulfilment option you choose at checkout.

2. How you can get your products

At checkout you may choose one of the following:

  • Delivery to your address: Pay online. We deliver to your address within our service areas. You select a delivery date and time slot where offered.
  • In-Store Pickup (SmahChills hub, Ado-Ekiti): Pay online. Collect free from our SmahChills store in Ado-Ekiti. You select a pickup date and time slot where offered. We bag and hold the order under your name until you arrive.
  • Partner supermarket: Do not pay on the website. If SmahChills is stocked near you, we show partner stores for your state or city and link you to directions. You buy and pay at that supermarket’s own till. This is not a website order and creates no online payment or online refund with SmahChills.

A full list of partner stores is on our Where to Buy page.

3. Delivery areas

We currently deliver website orders to:

  • Ekiti State (including Ado-Ekiti)
  • Osun State (including Ilesha / Ilesa)
  • Ondo State (including Akure)
  • Oyo State (including Ibadan)
  • Kwara State (including Ilorin)

Enter your address at checkout to see the rates available for that location. We may add or remove areas at any time.

4. Delivery timelines

  • Within Ado-Ekiti / Ekiti local delivery: Same-day delivery is typically available during operating hours, often within about 1 hour after confirmation, subject to rider capacity and your selected time slot.
  • Outside Ekiti State: Regional delivery commonly takes up to 72 hours after confirmation, to allow chilled packaging and courier transit. Exact timing depends on the delivery option you select and courier capacity.

Times are estimates. Traffic, weather, public holidays, order volume, courier delays, and incorrect customer details can affect arrival.

5. Delivery charges

  • Ekiti local area rates: Typically ₦500 to ₦2,000, based on your drop-off area.
  • Outside Ekiti: A distance-based fee from Ado-Ekiti is calculated at checkout from your address and current traffic. The fee shown is what you pay.
  • In-Store Pickup (Ado-Ekiti hub): Free.
  • Partner supermarket: No website delivery fee. You pay the supermarket’s shelf price in store.

6. Scheduling (date and time)

For Delivery and In-Store Pickup, checkout may ask you to choose a preferred date and time slot. We use that schedule to prepare, pack, and dispatch your order. Please pick a slot you can keep. If you need to change it, contact us as early as possible on 08106398266 or smahchills@gmail.com.

Partner supermarket visits are not scheduled through the website.

7. Payment for website orders

Website Delivery and In-Store Pickup orders must be paid in full before dispatch or collection. We accept the payment methods shown at checkout (including Paystack and bank transfer where enabled). Cash on delivery is not accepted.

Partner supermarket purchases are paid only at the supermarket checkout, not on smahchills.com.

8. Delivery and dispatch partners

Website deliveries may be fulfilled by our own riders and/or vetted third-party couriers and logistics partners. We share only the order details needed to complete delivery (such as name, phone, and address).

9. Your responsibilities

For website Delivery orders you must:

  • Provide a correct address and an active phone number
  • Be available (or leave clear alternative instructions) for the selected slot
  • Inspect the order on arrival and contact us promptly if something is wrong

If we cannot complete delivery because of an incorrect address, unreachable phone, or instructions that cannot be followed, we will try to contact you to reschedule. Extra delivery fees may apply for re-delivery. Refunds are generally not available where non-delivery is caused by incorrect customer details or unavailability. See our Refund Policy.

10. Storage after delivery or pickup

  • Refrigerate Greek yoghurt promptly (about 2°C to 6°C).
  • Keep drinks chilled and shake well before serving.
  • Follow the best-before date and storage instructions on the pack.

We are not responsible for quality loss caused by improper storage after you receive the products.

11. Contact

Smahchills Nigeria LTD
Lane 9 Ifesowapo Street, Oke Ureje, Ado Ekiti, Ekiti State
Phone / WhatsApp: 08106398266
Email: smahchills@gmail.com
Hours: Monday to Saturday, within the operating hours above

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